Military Addresses VAT Refunds

BFPO Addresses Based Outside of the EU 

To request a VAT refund for a BFPO address outside of the EU, please e-mail us once your order has been dispatched. Remember to include the order number with your request. You'll need to contact us within 3 months of the time of the supply of goods.

BFPO Addresses Based within the EU 

Before we can issue a VAT refund for an order dispatched to a BFPO address which is within the EU, UK VAT legislation requires us to obtain a "certificate of entitlement" confirming that the items have been dispatched to, and received by, a qualifying body or person as set out in paragraph 14.4 of HM Revenue and Customs Notice 725 dated January 2014. Amazon will accept a copy of the order receipt which was dispatched with the item(s), signed and stamped by the head or acting head of the embassy, high commission, consulate, visiting force contingent or international organisation, with evidence of the official status of the signatory. 

For goods which are dispatched to BFPO customers in Cyprus or Germany Performance Sailing Shop requires a certificate from the person placing the order, uniquely identifying the supply for which relief is claimed, and claiming entitlement as follows: 

  • for a British forces in Cyprus - under Article 151 (e) of EC Council Directive 2006/112/EC, or 
  • for a visiting force in Germany - under Article 151(d) of EC Council Directive 2006/112/EC.

Performance Sailing Shop requires this certificate in accordance with Section 14 of HM Revenue and Customs Notice 725 dated January 2014. If this certificate isn't supplied, Amazon can't make a refund. Please send the stamped receipt or certificate, quoting all the qualifying order numbers for which VAT has not been refunded to:

Charge Enquiries Department, Performance Sailing Shop, 15 Haslar Marina, Haslar Road, Gosport, Hampshire, PO12 1NU, United Kingdom

Alternatively, you can e-mail this information in PDF format, to info@performancesailingshop.com. You will need to contact us within 3 months of the dispactch date.

Standard VAT Refunds

If you qualify for a refund either due to your postal location or another reason, you will need to submit your order including VAT and request a refund within 3 months of the dispatch date. You will need to email us at info@performancesailingshop.com

Refund Timescales

Depending on your choice of payment, it can take up to 5 working days for your refund to be received.

  • PayPal will not issue a refund until your payment has fully be received on their systems. This means when have collected your payment, PayPal will stop any changes until 5 working days later. They place a 'hold' on the transaction. We can not intervine on this process and make the refund any quicker. Please accept our apologies for this.
  • Stripe will allow us to issue a VAT refund instantly. Therefore, when we process your VAT Refund request, your payment will go straght back into your account with no delay.